NOTE: Please make sure to read our statements below as some, if not all, of the information may have recently changed.
Unless otherwise specified, shipping is free to any of the 48 contiguous states of USA.
We ship using UPS Ground or FedEx Ground service as default. If we offer Priority Mail Service, our customer may pay for Expedited Shipping service if they need a faster delivery.
If the customer did not request Priority Mail service but we deemed that it is necessary, at our discretion we will use Priority Mail at no extra charge to our customer.
If you are aware that the post office does not deliver in your area, or if you would not like the post office to deliver your order, you need to let us know when you place your order, or immediately after. This will help avoid delivery issues and delay in your order.
Unless it is necessary, we will not require signature for your package delivery. If you would like the delivery to be signed, let us know at the time of your order or ASAP. In any case, try your best to be present at the time of delivery in order to avoid problems.
We recommend that you take advantage of the UPS My Choice® and similar offerings by FedEx and USPS, if you wish to take full control the delivery of your package that will be coming from us or any other places. These services are for free.
If you wish for a more exact estimate on the delivery of your order, please contact us first before placing your order.
We process orders on a timely basis after a cleared payment. We will contact you ASAP, if we have any questions related to your order.
Order processing time may vary per product. Please refer to the respective Product Page if we indicated any specific processing time.
Our normal processing time is 2 to 10 business days (may be longer around the holidays). If the product is not on our shelves, we may require up to 15 business days to ship. Note that during the present national crisis, procuring materials has been harder and takes longer than normal for many companies. Some of our suppliers and manufacturers are also experiencing staff shortage.
We process orders promptly and work diligently. We ship orders ASAP. and although we commonly beat our estimates, we prefer to surprise our customers in a good way.
We appreciate your kind understanding as we try our hardest to continue to deliver outstanding products and service during these challenging times.
You will receive an e-mail notification as soon as your order is shipped and we have the tracking number, or if we have any important updates or question about your order.
P. O. Box, APO/FPO DELIVERIES
Unfortunately, UPS and FedEx deliver only to street addresses. If you are not able to select Priority Mail service during online check out, or if you encountered any difficulties, please Contact SleepLikeaBear before placing your order.
We know that requiring a Delivery Signature can very inconvenient for most, and so, at our discretion, we would require it only if we deem it to be necessary. To request a Signature-Required delivery if you may not be home around your order arrival, or if it would be unsafe to leave any package at your door, Contact SleepLikeaBear before placing your order.
Remember that UPS and FedEx may return the package to the sender after two or three attempts. If we shipped your order to the address that was provided in your order, and if it gets returned for any reason, we reserve the right to reimburse any shipping costs.
We will not be responsible for lost or undeliverable packages.
If you need your package shipped out at a later or more specific date, please Contact SleepLikeaBear, and we will do our best to accommodate your schedule.
Please visit our Contact Us page & let us know. We would love to answer your questions.