FAQ - Zipper Covers
Please keep asking and we will keep answering. Thank you for reading below:
What's the difference between your unquilted zipper covers?
Will your unquilted zippered encasements firm up the mattress by any significant amount?
Why are your zipper covers not washable?
Are the dyes used in your fabrics safe?
Are your fabrics safe for human use?
Yes. For our zipper covers we only use fabrics that are certified to be free from harmful levels of toxic substances. Our fabrics have been tested and they meet or exceed the human-ecological requirements of the Oeko-Tex® Standard 100, Product class I certification. Our fabrics are guaranteed to be safe to use even for baby articles.
What is Oeko-Tex® Standard 100?
"Oeko-Tex® Standard 100" is a global certification testing system that ensures textiles are safe for consumers while supporting sustainable production practices. It sets the standard for textile safety from raw materials to finished textile, and tests for banned azo dyes, nickel, and lead, among others. While GOTS certifies the organic production of raw materials like cotton, Oeko-Tex® 100 certifies both raw components used and finished product do not contain harmful levels of toxic substances. Oeko-Tex® 100 promotes transparency and prevents deceptive claims about the environmental impact of products. Oeko-Tex® 100 Product Class 1 is a safety standard established for babies and children up to age three.
What is GOTS?
GOTS stands for Global Organic Textile Standard. It is a globally recognized testing standard that applies to the entire process of making a textile, from harvesting the raw materials to labeling. The GOTS certification ensures transparency so that consumers can confidently choose organic products.
The organic cotton fabrics that we use are milled from organic cotton yarns. The The cotton yarns are GOTS certified organic, and the GOTS certification ensures that they are produced from cotton plants that are grown without pesticides or chemicals that can harm the soil and pollinators and the entire process that turn them into yarns meet the criteria established by GOTS.
GOTS ensures that the product it certifies is not harmful to our health and at the same time the environmental impact of producing it is minimized. The GOTS certification also extends to ensuring that workers are paid and treated fairly. GOTS certified manufacturers must meet the International Labour Organisation's (ILO) social compliance norms.
Why don't you accept returns?
We believe that it is in the best interest of our customers that we do not accept returns on mattress covers.
We believe that mattress covers are a very personal item. Most people would not want to crawl into a stranger's bed. In order to assure you that you will not be getting someone else's used mattress cover, we say "No" to returns, unless the product remained in its original sealed packaging and never got taken out.
Of course, if your mattress is found to be defective, we will either repair or replace it free of charge, We do guarantee that when you buy from us, you get a brand-new cover that is free of defects, and we do stand by the quality of our mattress covers one-hundred percent and will do our best to make our customer happy with their purchase.
Note that because product returns cost any companies a lot considering not only the product cost but also shipping costs, among others, some shady companies out there may be willing to resell a returned used cover to someone else to offset some loss. By not accepting returns, we are able to avoid expensive returns and maintain the highest quality for our products and service while keeping our prices as low as possible for the topnotch American made products that we offer.